Frequently asked questions
As much as possible, yes. We prioritize continuity and a strong understanding of your environment.
We provide comprehensive IT support:
Repair, installation, and preventive maintenance of IT equipment (PCs and laptops, printers, point-of-sale systems, servers, data centre, network equipment, access points, network cabling, fiber backbone, large-scale IT equipment installation, telco systems, digital systems, audio-visual and cameras)
Network infrastructure and cabling
IT project deployment and management
IT staffing
Equipment purchasing
Parts logistics
Development - System integration
Our rates are based on time and materials or fixed-price projects. Contact us for a customized quote.
Yes. We handle assessment, planning, installation, and configuration, all tailored to your specific environment.
Our technicians can respond urgently or according to a predefined schedule. With our strategically distributed network, response times can be as fast as 4 hours.
A dedicated service coordinator is assigned to each client to ensure consistent communication and follow-up.
Yes. We provide evening, overnight, and weekend services as per your agreement.
Yes. We operate across North America, whether for a single branch or multiple service locations.
Yes. We install cables, fiber, racks, Wi-Fi access points, switches, and more in all types of environments (offices, factories, warehouses, etc.).
Absolutely. We offer preventive maintenance schedules tailored to your infrastructure.
We offer both. Initial diagnostics are often done remotely, followed by on-site intervention if needed.
Service tickets are updated in real-time, and clients receive automated email notifications.
Yes. We build tailored service agreements based on your operational needs, critical timeframes, and service volume.
Yes. Clients can submit, track, and manage their requests through a secure portal, in addition to receiving email updates.
Absolutely. We offer à la carte services for one-time needs, as well as longer-term agreements.