Question 1

What types of IT services do you offer?

Accepted Answer

We provide comprehensive IT support:

Repair, installation, and preventive maintenance of IT equipment (PCs and laptops, printers, point-of-sale systems, servers, data centre, network equipment, access points, network cabling, fiber backbone, large-scale IT equipment installation, telco systems, digital systems, audio-visual and cameras)

Network infrastructure and cabling

IT project deployment and management

IT staffing

Equipment purchasing

Parts logistics

Development - System integration

Question 2

Do you cover multiple locations?

Accepted Answer

Yes. We operate across North America, whether for a single branch or multiple service locations.

Question 3

Do you provide remote support as well as on-site support?

Accepted Answer

We offer both. Initial diagnostics are often done remotely, followed by on-site intervention if needed.

Question 4

Do you offer customized service agreements (SLAs)?

Accepted Answer

Yes. We build tailored service agreements based on your operational needs, critical timeframes, and service volume.

Question 5

Can we use your services on-demand, without a long-term contract?

Accepted Answer

Absolutely. We offer à la carte services for one-time needs, as well as longer-term agreements.

Question 6

How quickly can you intervene?

Accepted Answer

Our technicians can respond urgently or according to a predefined schedule. With our strategically distributed network, response times can be as fast as 4 hours.

Question 7

Do you offer support outside business hours?

Accepted Answer

Yes. We provide evening, overnight, and weekend services as per your agreement.

Question 8

Can we schedule recurring or preventive maintenance?

Accepted Answer

Absolutely. We offer preventive maintenance schedules tailored to your infrastructure.

Question 9

How can I track the status of my service request?

Accepted Answer

Service tickets are updated in real-time, and clients receive automated email notifications.

Question 10

Do you offer a client portal for managing requests?

Accepted Answer

Yes. Clients can submit, track, and manage their requests through a secure portal, in addition to receiving email updates.

Question 11

Will we have the same technician each time?

Accepted Answer

As much as possible, yes. We prioritize continuity and a strong understanding of your environment.

Question 12

How can we contact the technician handling our case?

Accepted Answer

A dedicated service coordinator is assigned to each client to ensure consistent communication and follow-up.

Question 13

Do you offer turnkey installation services?

Accepted Answer

Yes. We handle assessment, planning, installation, and configuration, all tailored to your specific environment.

Question 14

Do you handle network cabling?

Accepted Answer

Yes. We install cables, fiber, racks, Wi-Fi access points, switches, and more in all types of environments (offices, factories, warehouses, etc.).

Question 15

What are your rates?

Accepted Answer

Our rates are based on time and materials or fixed-price projects. Contact us for a customized quote.

FAQ

Frequently asked questions