Frequently asked questions
We provide comprehensive IT support:
Repair, installation, and preventive maintenance of IT equipment (PCs and laptops, printers, point-of-sale systems, servers, data centre, network equipment, access points, network cabling, fiber backbone, large-scale IT equipment installation, telco systems, digital systems, audio-visual and cameras)
Network infrastructure and cabling
IT project deployment and management
IT staffing
Equipment purchasing
Parts logistics
Development - System integration
Yes. We operate across North America, whether for a single branch or multiple service locations.
We offer both. Initial diagnostics are often done remotely, followed by on-site intervention if needed.
Yes. We build tailored service agreements based on your operational needs, critical timeframes, and service volume.
Absolutely. We offer à la carte services for one-time needs, as well as longer-term agreements.
Our technicians can respond urgently or according to a predefined schedule. With our strategically distributed network, response times can be as fast as 4 hours.
Yes. We provide evening, overnight, and weekend services as per your agreement.
Absolutely. We offer preventive maintenance schedules tailored to your infrastructure.
Service tickets are updated in real-time, and clients receive automated email notifications.
Yes. Clients can submit, track, and manage their requests through a secure portal, in addition to receiving email updates.
As much as possible, yes. We prioritize continuity and a strong understanding of your environment.
A dedicated service coordinator is assigned to each client to ensure consistent communication and follow-up.
Yes. We handle assessment, planning, installation, and configuration, all tailored to your specific environment.
Yes. We install cables, fiber, racks, Wi-Fi access points, switches, and more in all types of environments (offices, factories, warehouses, etc.).
Our rates are based on time and materials or fixed-price projects. Contact us for a customized quote.