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Case Studies

Deployment of 4 Field Technicians for a Summer-Based Multi-Site Support Project

Progitech provided project-based staff augmentation for a multi-site industrial client, deploying 4 field technicians over a summer period to support operations across multiple production sites. Within a few days, Progitech sourced, validated, and mobilized qualified resources.

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​Project type: Field IT Resource Staffing / On-Site Technician Deployment / IT Resource Placement

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  • Staffing of 4 skilled field technicians to backfill operational activities

  • Seamless integration into existing IT and operational environments

  • Support across 4 sites simultaneously

  • Short-term coverage for a time-bound project, with potential for extension

Installation industrielle aérienne

Client / Industry

  • Industrial organization operating multiple production sites

  • Internal IT team engaged in a time-bound transformation project

  • Need for external field resources to maintain day-to-day operations during the project

  • High dependency on IT systems for production continuity 

Key Challenges

  • Limited availability of internal IT resources to support a time-bound, multi-site project

  • Need to backfill operational activities so internal employees could focus on project execution

  • Requirement for immediately deployable, hands-on technicians with experience in industrial environments

  • Tight timelines for sourcing, validation, and onboarding of multiple resources

Deployment Strategy

  • Rapid sourcing from our pre-vetted network and active staffing pipeline

  • Resources already validated and background-checked, ensuring immediate readiness

  • Candidate screening and interviews coordinated with the client

  • ​Deployment of 4 resources across multiple sites

  • Centralized coordination and accelerated onboarding aligned with client standards

Cube puzzle en bois

Scope of Work

  • On-site operational IT support across multiple production sites

  • End-user support (Level 1 and Level 2) for users and workstations

  • Basic network troubleshooting and connectivity validation

  • Hardware deployment, replacement and setup (workstations, peripherals)

  • Incident handling, escalation and on-site coordination

Engagement Model

Smiling Woman

  • Billing based on Time and Material

  • Short-term project (summer mandate)

  • Flexible on-site schedules based on operational needs

  • ​Dedicated resources integrated into client operations for the duration of the project

Remue-méninges d'équipe

Results

  • 4 technicians deployed across multiple sites within days

  • Continuous operational coverage maintained during the full mandate

  • No disruption to production or IT-supported activities

  • Immediate contribution from deployed resources

  • Reduced pressure on internal IT teams

Why this project succeeded

This project succeeded due to Progitech’s ability to rapidly deploy multiple qualified field resources within a structured project framework, ensuring alignment with client standards while maintaining consistent service delivery across multiple sites.

Looking for reliable IT resources to support your operations?

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Progitech supports organizations across Canada and the United States with IT resource placement and field technician staffing, whether for short or long-term projects or ongoing operational needs.

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Our teams provide pre-qualified, ready-to-deploy resources that integrate seamlessly into your environment and scale with your requirements over time.

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